Frequently Asked Questions
Everything you need to know about your Carolinabalfour shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'True to Fit' notes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay and Klarna.
Are your materials sustainably sourced?
At Carolinabalfour, we prioritize ethical manufacturing and high-quality fabrics. We are committed to increasing our use of organic cotton and recycled fibers in every seasonal collection.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after placement to contact support for cancellations or address modifications.